Return and Refund Policy

engraving.me offers a 30-day return policy, which means you can request a return or exchange within 30 days of receiving your order. engraving.me warrants to the original consumer purchaser that this engraving.me product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in below “warranty period”,we stand by our quality.

The warranty period is 6 months start from the date of purchase by customer.

 

Order Cancellation

Customer may request a refund from the official engraving.me store within 24 hours of placing the order, either by e-mail or via online customer service. However, if the product has already been shipped it will not be possible to request a block.

*Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!

 

30-Day Money-Back Guarantee

We offer a 30-day money back guarantee. If you are not satisfied with your product for any reason– no hassle returns. This only applies to product purchased directly from engraving.me. 
Please note, 30-Day money back guarantee is not applicable for items with open box or lack of accessories.To be eligible for a return, the item must be:

  • Returns must include all accessories
  • Items must include original packaging
  • The product must be in its original condition, unworn, undamaged, unsoiled,with all original tags attached
  • Accompanied by a receipt or proof of purchase
  • Returns may be rejected if items do not meet the above requirements

We will pay for the return shipping cost because of defective&damaged during shipping.

For subjective return reason, customer will have to cover the return shipping cost themselves.

If the customer want to return the product after receipt and use, Not because of product quality issues.The customers need to apply to us and we can only return it after we agree.the customer will need to bear the return shipping costs, and we will deduct 15%-50% depreciation.

 

Maintenance

If the product develops a quality issue within the warranty period due to material or manufacturing defects, we will repair or replace the product free of charge.

Any damage caused by improper use, negligence, or human damage is not covered by the warranty.

 

Exchange

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, contact us at service@engraving.me for further information.

Exclusions

engraving.me's warranty does not apply to:

  • Improper Use
  • Cosmetic Damage
  • Damage due to acts of nature. (Such as lightning strikes, tornadoes, hurricane and etc..)
  • Accidents
  • Misuse/ damaged by incorrect using method
  • Abuse
  • Negligence
  • Commercial Use
  • Modifications to any part of the product
  • Can not provide the purchase proof
  • Damaged by incorrect using method
  • Lost or stolen products
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • The Return & Warranty policy is subject to change without prior notice.And the shipping cost when we send the product to the customer also needs to be paid by the customer.And we will charge a depreciation fee ranging from 10% to 50%.

 

How to contact us for customer service?

To obtain warranty service, please contact us by email: service@engraving.me.

 

How to Return an Item

Contact engraving.me Support at service@engraving.me to start the return process. 

To start a return, please contact our customer support team at service@engraving.me within 30 days of delivery.

Shipping Origin: 18C, Yutai Pavilion, Blk 1, Ruihao Ting, Shiyan Street, Baoan District, Shenzhen, Guangdong, China

Return Address: 18C, Yutai Pavilion, Blk 1, Ruihao Ting, Shiyan Street, Baoan District, Shenzhen, Guangdong, China

 

Process

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that item was originally shipped to).

Shipping cost will be covered by buyer in the following situations:

  • Returning items for any reason other than a proven defect
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by engraving.me quality control to be in working condition
  • Cost associated with unauthorized returns (any returns made outside of the approved warranty process)

Customers are responsible for a return shipping label fee of EUR 5 or USD 5.86, which will be deducted from the refund amount. No additional restocking fee will be charged.
We will not accept any return sent without prior approval via email.

 

Refund

Once we receive and inspect your returned item, we will notify you via email to confirm whether your return has been approved.

Refunds will be processed within 7 business days after we receive the returned item. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at service@engraving.me.