Shipping Policy

Order Processing Time

All orders will be processed within 1-3 business days.

 

Shipping Methods

We partner with multiple third-party logistics providers to ensure timely delivery, based on the order destination, product type, and warehouse conditions.

 

Shipping and Delivery Time

Orders are generally delivered within 7-15 business days after shipment. If you have not received your order within this timeframe, please contact us at service@engraving.me, and we will be happy to assist you.

Please note

  • Delivery times may vary due to customs delays, public holidays, or other unforeseen circumstances. We are unable to guarantee specific delivery dates.
  • We are currently unable to specify a delivery date.
  • If you order multiple items, they may be packaged separately and may not be delivered on the same day.
  • If you are unable to receive the package or require additional delivery assistance, please contact engraving.me.  
  • If your order has not been delivered within the maximum estimated timeframe, please contact us via service@engraving.me, and we will be happy to assist you.  

 

Shipping Origin

Our warehouse is located at Unit 18C, Yutai Building, Building 1, Ruihaotang, Shiyan Street, Bao'an District, Shenzhen, Guangdong, China. All orders are shipped globally from this location.


Delivery Address

Please provide accurate delivery information. Once an order is placed, we cannot accept address changes.  
If your order is returned due to an incorrect or incomplete address, we will immediately contact you to correct the address and reship the order.


Shipping Information

Once your order is shipped, you will receive an order confirmation email containing your order details and tracking number.

 

Shipping Costs  

Enjoy free shipping on orders over $60. A $3.95 shipping fee applies to orders under $60.  


Customs Duties and Import Taxes  

Please note that customs duties, import taxes, and any other fees imposed by your country or region are your responsibility.


Order Cancellation  

Customer may request a refund from the official engraving.me store within 24 hours of placing the order, either by e-mail or via online customer service. However, if the product has already been shipped it will not be possible to request a block.

*Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!

 

If you have any questions, please send an email to service@engraving.me (Monday to Friday, 9 AM to 7 PM Pacific Standard Time).